Penguin

• Material: Premium PLA (Polylactic Acid) filament

• Manufacturing Process: Precision 3D printed for clean detail and durability

• Finish: Ships unpainted and ready to customize

• Skill Level: Beginner to Advanced

• Recommended Age: Ages 3+ (adult supervision recommended for young children)

• Use: Great for painting, crafts, home décor, classroom projects, party activities, and gifts

• Indoor Use: Recommended

• Hand Painted: No, create your own unique design with acrylic paints or paint markers

• Made To Order: Each item is printed specifically for your order

• Slight Variations: Because every item is individually 3D printed, minor layer lines and slight variations are normal and make each piece unique.

• Care Instructions: Wipe clean with a soft, dry cloth. Do not expose to high temperatures or direct sunlight for extended periods. Not dishwasher safe. Handle with care to avoid damage from drops or excessive force

Return & Refund Policy

At 3D Print & Paint, every item is made to order and 3D printed specifically for you. Because each product is custom-manufactured after your order is placed, we encourage you to review your order carefully before completing your purchase.

Returns & Exchanges

Due to the made-to-order nature of our products, we are unable to accept returns or exchanges for:

• Change of mind

• Ordering the incorrect item or size

• Color preference (unless the wrong color was shipped)

• Minor cosmetic variations, including visible layer lines or slight imperfections that are a normal part of the 3D printing process

DIY Paint Kits

Each DIY Paint Kit is carefully assembled and inspected before shipment to ensure all components are included.

Depending on the kit selected, your order may include:

• One (1) unpainted 3D-printed model

• Paints

• Paintbrush(es)

• Additional accessories specific to the selected kit

If your kit arrives with missing, damaged, or defective components, please contact us within 7 days of delivery. Include your order number and photos of the items received, and we'll promptly replace any missing or damaged components at no additional cost.

For hygiene and quality assurance reasons, opened paints, brushes, and other consumable supplies cannot be returned or exchanged unless they are defective or damaged upon arrival.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

• Your order number

• A brief description of the issue

• Clear photos of the product, packaging, and any visible damage

Once we have reviewed your claim, we will determine the appropriate resolution, which may include sending a replacement item, replacing damaged components, or issuing a refund.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Questions

If you have any questions about your order or this Return & Refund Policy, we're here to help. Please contact our customer support team, and we'll be happy to assist you. Your satisfaction is important to us, and we're committed to providing a positive experience with every purchase from 3D Print & Paint.

Shipping Policy

Please review our shipping policy below for information about order processing, shipping, and delivery.

Order Processing

All of our products are made to order. Orders are typically processed and manufactured within 3–7 business days before shipment.

Processing times may be longer during holidays, sales, or periods of high order volume. If there is a significant delay, we will notify you using the email address provided with your order.

Shipping Methods

We ship orders through trusted carriers such as USPS, UPS, and FedEx, depending on the size, weight, and destination of your order.

Shipping options and estimated delivery times are displayed during checkout.

Please note that shipping estimates begin after your order has been processed and shipped.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number so you can monitor your package's delivery status.

Shipping Rates

Shipping costs are calculated at checkout based on your order's size, weight, destination, and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Delivery Times

Estimated delivery times vary by shipping destination and carrier. While most domestic orders arrive within 2–7 business days after shipment, delivery dates are estimates and cannot be guaranteed.

We are not responsible for delays caused by shipping carriers, weather conditions, natural disasters, holidays, or other circumstances beyond our control.

Incorrect Shipping Address

Please verify that your shipping address is accurate before placing your order.

If an incorrect address is provided and your order has not yet shipped, please contact us as soon as possible so we can update it.

Once an order has shipped, we cannot guarantee that address changes can be made. If a package is returned due to an incorrect or undeliverable address, additional shipping charges may apply to resend your order.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

To help us investigate and resolve the issue, please provide:

• Your order number

• Photos of any damaged items and packaging (if applicable)

• A brief description of the issue

We will work with the shipping carrier to determine the best resolution, which may include a replacement or refund when appropriate.

Multiple Item Orders

Orders containing multiple items may ship together or separately depending on production schedules and packaging requirements. If your order is shipped in multiple packages, you will receive tracking information for each shipment.

Questions

If you have any questions regarding shipping or your order, please contact us. We're committed to making your shopping experience with 3D Print & Paint smooth, reliable, and enjoyable.